Troubleshooting

Troubleshooting

Common errors and the fastest known fix for each.

Troubleshooting articles (9)
Most common billing issue Subscription not showing but payment is processing Stripe captured the charge but Dilly still shows Starter. Usually the checkout email does not match the Dilly account email, including parent-sponsored checkout. Open article → Troubleshooting App crashes or freezes Crashes are rare but real. Try the steps in order. If the issue continues, support needs the device model, iOS version, and what you were doing when it happened. Open article → Troubleshooting iOS Calendar sync is not working If you tapped Don't Allow on the calendar permission prompt, iOS does not ask again. Enable it manually in iOS Settings. Open article → Troubleshooting Chat is locked or unavailable Chat is included on the Dilly plan. If it is locked, check Starter vs Dilly, token balance, connection, or a subscription sync delay. Open article → Troubleshooting Verification code is not arriving Codes are sent within seconds. If you do not see one in 30 seconds, the issue is almost always one of four causes. Open article → Troubleshooting Offline banner and what works without internet When connectivity drops, Dilly shows an offline banner. Local-first operations continue. Server-backed features queue until reconnect. Open article → Troubleshooting Payment or subscription failed Stripe handles Dilly subscriptions. Card declines, expired cards, country mismatches, and parent-sponsored email mismatches show up here first. Open article → Troubleshooting Resume upload failed Dilly accepts PDF uploads only. If upload fails, the issue is usually file format, size, or a scanned image PDF. Open article → Troubleshooting My tab bar suddenly looks different When you switch modes (Student, Seeker, or Holder), the bottom tab bar relabels. This is expected, not a bug. Open article →