Here's the fix:
- Force-close Dilly and reopen it. Most subscriptions appear within a few minutes.
- Confirm you are signed into Dilly with the same email used at Stripe checkout.
- If a parent or sponsor paid through parent-sponsored checkout, the receipt email must match your Dilly account email or support must link them manually.
- Open Settings, Plan, and look for Dilly with 150 tokens per month and Chat unlocked.
This usually clears quickly. If it has been longer than an hour, email support your Dilly account email, checkout email from the Stripe receipt, and the charge date.